Privacy Policy

1.INTRODUCTION

The Omnia Collection ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our websites, make reservations, contact us, or use our services.

This Privacy Policy applies to all properties operated under The Omnia Collection brand, including but not limited to:

Omnia Pagrati
Ormos Piraeus

By using our websites and services, you agree to the practices described in this Privacy Policy.

DATA CONTROLLER

The Data Controller responsible for processing your personal information is:

The Omnia Collection

Email: managment@omnia-collection.com

Telephone: +30 693 321 4400

Registered Address: 30 Chremonidou St

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.

INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

Reservation Information

Full name
Email address
Telephone number
Postal address
Nationality
Arrival and departure dates
Guest preferences
Special requests

Identity Information

Passport or identification information where required by law
Guest registration information required by local authorities

Payment Information

Billing information
Payment details processed through secure third-party payment providers

Website Usage Information

IP address
Browser type
Device information
Pages visited
Referring websites
Cookies and similar technologies

Communication Information

Messages sent through contact forms
Email correspondence
Telephone enquiries
Customer service requests

HOW WE USE YOUR INFORMATION

We process personal information for the following purposes:

Managing reservations and bookings
Providing accommodation services
Responding to enquiries and requests
Communicating before, during and after your stay
Processing payments
Providing customer support
Improving our services and websites
Meeting legal and regulatory obligations
Preventing fraud and ensuring security
Sending marketing communications where consent has been provided

LEGAL BASIS FOR PROCESSING

We process personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required by applicable law

MARKETING COMMUNICATIONS

Where you have provided consent, we may send information regarding:

Special offers
Promotions
New property openings
Travel inspiration
The Omnia Collection news and updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

SHARING OF PERSONAL INFORMATION

We may share personal information with trusted third parties where necessary, including:

Booking engine providers
Payment processors
Property management system providers
Website hosting providers
IT service providers
Marketing service providers
Professional advisers
Government authorities where required by law

All third-party service providers are required to maintain appropriate security measures and process personal information in accordance with applicable privacy laws.

DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy
Meet legal, accounting and tax requirements
Resolve disputes
Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

INTERNATIONAL DATA TRANSFERS

Certain service providers may process information outside the European Economic Area (EEA). Where international transfers occur, we take appropriate measures to ensure that personal information receives an adequate level of protection in accordance with applicable data protection laws.

Our websites use cookies and similar technologies to improve functionality, analyse website performance and enhance user experience.

Cookies may include:

Essential cookies
Performance cookies
Analytics cookies
Marketing cookies

Users can manage cookie preferences through browser settings or through cookie consent tools available on our websites.

SECURITY

We implement appropriate technical and organisational measures designed to protect personal information from:

Unauthorised access
Disclosure
Alteration
Loss
Misuse

While we strive to protect personal information, no method of transmission over the internet can be guaranteed to be completely secure.

YOUR RIGHTS

Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

Requests regarding your personal information may be submitted to:

Management@omnia-collection.com

THIRD-PARTY LINKS

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review the privacy policies of those websites.

CHILDREN'S PRIVACY

Our services are not intended for children under the age of 16 without parental or guardian involvement. We do not knowingly collect personal information from children except where necessary to provide accommodation services to accompanying families.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or business practices.

Any updates will be published on our website along with the revised effective date.

For any privacy-related enquiries, requests or concerns, please contact:

The Omnia Collection

Email: management@omnia-collection.com

Telephone: +30 693 321 4400

Address: 30 Chremonidou Street, Athens 11633

If you are not satisfied with our response, you may contact the relevant data protection authority in your jurisdiction.